29 April 2021.
The customer journey is changing.
All you need to know!
In the tradtional customer journey : customer go to store and shopping.
Today, customer is decide to buy the product in online store.
In the traditional customer journey : Customer recognize brand from big scale bill board.
Today, Most value of customer awareness is online channels as Social media , Marketplace ,website or YouTube.
In the traditional customer journey : Use Coupon or business name card for member.
Today, Use application online or program for collect customer data.
In the traditional customer journey : Cash only
Today, Trend to cashless society (use credit or debit card)