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The customer journey is changing

Articles
2021.12.05

29 April 2021.

The customer journey is changing.
All you need to know!

In the tradtional customer journey : customer go to store and shopping.

Today, customer is decide to buy the product in online store.

In the traditional customer journey : Customer recognize brand from big scale bill board.
Today, Most value of customer awareness is online channels as Social media , Marketplace ,website or YouTube.

In the traditional customer journey : Use Coupon or business name card for member.
Today, Use application online or program for collect customer data.

In the traditional customer journey : Cash only
Today, Trend to cashless society (use credit or debit card)
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